General terms & conditions

Contents

1. About these terms and conditions
2. Reservations
3. Rates, taxes and supplements
4. Payment and deposit
5. Changes, cancellation and no-show
6. Arrival and departure
7. Your stay and house rules
8. Dogs and other pets
9. Liability and damage
10. Lost property
11. Force majeure
12. Complaints and feedback
13. Privacy
14. Information on the website
15. Governing law and disputes
16. Changes to these terms and conditions

1. About these terms and conditions

1.1 These general terms and conditions apply to all reservations, stays and other services provided by Beachhouse Hotel, regardless of the channel through which you book.

1.2 By making a reservation, you agree to these terms and conditions, including the house rules (Article 7) and the rules for staying with a dog (Article 8). We make these terms available before you complete your reservation and publish them on beachhouse.nl. On request, we will send them to you free of charge in a format you can save.

1.3 In addition to these terms and conditions, the Uniform Conditions for the Hospitality Industry (Uniforme Voorwaarden Horeca, UVH) of Koninklijke Horeca Nederland apply. The UVH have been filed with the Chamber of Commerce in Woerden. You can request them from us free of charge; they can also be consulted at khn.nl.

1.4 Where these terms and conditions expressly deviate from the UVH, the provisions of these terms and conditions prevail. Mandatory statutory consumer protection remains fully applicable.

1.5 Agreements that deviate from these terms and conditions are only valid if we have confirmed them in writing.

1.6 If any provision is void or voidable, the remaining provisions continue to apply, and we will replace that provision with a valid provision that comes as close to it as possible.

2. Reservations

2.1 A reservation is concluded at the moment we confirm it by email.

2.2 You are responsible for the accuracy of the details you provide. Check the confirmation immediately upon receipt and report any discrepancies within 24 hours.

2.3 A room is made available only to the number of persons stated in the confirmation. Additional persons are only permitted with our written consent and upon payment of the applicable supplement.

2.4 The main booker must be at least 18 years old. Guests under 18 may only stay when accompanied by an adult who is responsible for them.

2.5 We may refuse or terminate a reservation if there is well-founded concern about nuisance, damage or unlawful use, or if the details provided prove to be incorrect.

2.6 If you book through a booking platform or travel agent, the terms and conditions of that channel also apply. These general terms and conditions apply in full to your stay; we will send them to you before your arrival. The payment and cancellation conditions of the booked rate remain decisive.

3. Rates, taxes and supplements

3.1 All prices are in euros and include VAT. Accommodation is subject to 21% VAT; breakfast and other food and beverages are subject to 9% VAT.

3.2 Prices exclude tourist tax. The municipality of Zandvoort sets the rate per person per night each year in its Tourist Tax Ordinance; we have no influence over the amount. As an accommodation provider, we are liable for this tax and entitled to recover it from our guests. We charge you the rate set by the municipality and pay it to the municipality. The rate applicable to your stay is stated separately with your reservation, in the confirmation and on your invoice. Changes in VAT or tax rates will be passed on, including for reservations that have already been confirmed.

3.3 Breakfast and other items are only included if this is stated with the selected rate.

3.4 One child up to 2 years old stays free of charge in the parents’ room. A baby cot is available on request, subject to availability.

3.5 Supplements (extra person, dog, early check-in, late check-out) are stated with the rate or in these terms and conditions.

3.6 No rights can be derived from obvious typing or input errors in prices and offers.

4. Payment and deposit

4.1 When you make a reservation, we ask for a valid credit card or other payment method accepted by us as a guarantee.

4.2 Unless stated otherwise for the selected rate, we charge the full reservation amount to the payment method provided two days before arrival.

4.3 If the charge fails, we will contact you. If we do not receive a valid payment method within 24 hours, we may cancel the reservation.

4.4 The cardholder must be present at check-in with valid identification, unless a third-party authorisation form accepted by us has been submitted in advance.

4.5 On arrival, we ask for a deposit or pre-authorisation of €50 per room. We release the deposit after check-out, once the room has been inspected. How quickly the amount appears in your account depends on your bank or card issuer.

4.6 Additional consumption and costs incurred during your stay are settled at check-out.

4.7 We may charge costs determined only after departure, such as damage or extra cleaning, to the payment method provided with the reservation. We will inform you of this within five working days of departure, with supporting details.

5. Changes, cancellation and no-show

5.1 Individual reservations are subject to the cancellation conditions stated with the selected rate. Non-refundable rates cannot be changed, cancelled or refunded.

5.2 Cancellations and changes must be made in writing via info@beachhouse.nl. The date and time of receipt are decisive.

5.3 In the event of cancellation after the deadline stated in the rate, or in the event of a no-show, we charge the full reservation amount.

5.4 Reservations of 5 or more rooms are considered group reservations. Full prepayment is required at the time of booking. In the event of cancellation or no-show, the full reservation amount is due, unless otherwise agreed in writing.

5.5 No refund is given for remaining nights in the event of early departure.

5.6 We may cancel a reservation in the event of force majeure (Article 11) or non-payment. Amounts already paid will then be refunded; any further compensation is excluded.

6. Arrival and departure

6.1 Check-in is available from 15:00. Check-out is no later than 11:00.

6.2 Early check-in and late check-out are available on request, subject to availability and the applicable supplement.

6.3 If you leave the room after 11:00 without permission, we may charge an additional night.

6.4 We are legally required to keep a guest register. At check-in, we therefore ask for valid identification from the main guest.

6.5 We can store luggage on the day of arrival or departure. This is at your own risk.

6.6 If you expect to arrive after 22:00, please inform reception in advance.

7. Your stay and house rules

7.1 Smoking, including e-cigarettes and vaporisers, is prohibited throughout the hotel. In the event of a violation, we charge €250 in cleaning costs, in addition to any damage and loss of income.

7.2 Quiet hours apply between 22:00 and 07:00. Parties or gatherings in the rooms are not permitted.

7.3 Visitors who are not checked in must be received in the public areas. Overnight stays by unregistered persons are not permitted.

7.4 You must follow the instructions of our staff. In the event of serious nuisance, aggression, drug use or endangerment, we may end your stay immediately, without entitlement to a refund.

7.5 Open flames, candles and your own cooking or heating equipment are not permitted in the rooms.

7.6 For stays with a dog, the provisions of Article 8 also apply.

7.7 For current parking options and rates in the immediate area, please ask our reception. We cannot guarantee a parking space.

8. Dogs and other pets

Who is welcome

8.1 Dogs are welcome all year round in designated rooms. We are unable to accommodate other pets.

8.2 One dog is permitted per room, weighing up to 20 kg and with a shoulder height of up to 40 cm.

8.3 Please register your dog when making your reservation and provide its breed, weight and shoulder height. The number of dog-friendly rooms is limited; without prior notice, we cannot guarantee a stay with a dog.

8.4 If your dog does not meet the requirements of Article 8.2 on arrival, or if your dog was not registered in advance and no suitable room is available, we may refuse your dog entry. In that case, the reservation remains valid and no refund will be given.

8.5 Recognised assistance dogs, including guide dogs, assistance dogs and ADL dogs, are always welcome, regardless of weight and shoulder height. They have access to all areas open to guests, including the breakfast room. No supplement applies to assistance dogs. Please register your assistance dog when booking so we can prepare for your stay properly; we may ask to see the dog’s certificate or passport.

Costs

8.6 The supplement is €25 per dog per night. This includes the extra cleaning of the room. Damage and excessive soiling are not included.

8.7 For stays with a dog, we place an additional pre-authorisation of €150 per room, on top of the deposit referred to in Article 4.5. We release this amount after check-out and inspection of the room.

During your stay

8.8 Keep your dog on a lead in the hotel and on the surrounding grounds.

8.9 Before entering the hotel, make sure your dog is dry and clean so that no sand or mud is left behind.

8.10 Dogs are not allowed on beds, sofas or armchairs. Please bring your own dog bed, blanket or mat.

8.11 Your dog may never be left alone in the room, not even for a short time. When you leave the room, your dog leaves with you.

8.12 Dogs are not allowed in the breakfast room between 07:00 and 11:00. Because your dog cannot be left alone in the room, we ask you to arrange a solution in advance. You could, for example, take turns at breakfast or have breakfast in your room. Our reception team will be happy to help. For assistance dogs, Article 8.5 applies.

8.13 Please be considerate of other guests. Not everyone likes dogs or appreciates an enthusiastic greeting.

8.14 Always clean up after your dog, both on our grounds and in the surrounding area. The municipality of Zandvoort can enforce this independently and issue a fine, which is separate from any costs we charge.

8.15 On the beach and in the surrounding dunes, dog rules vary by season and by area, including leash requirements and access restrictions. Our reception team will gladly tell you what currently applies.

Damage and nuisance

8.16 Your dog stays at the hotel at your own risk. As the owner, you are liable for any damage your dog causes to the building, the interior or other people’s property.

8.17 In the event of damage or excessive soiling, we will charge the cost of repair and cleaning, as well as any loss of income if the room cannot be let as a result. We will document the damage with photographs and inform you in accordance with Article 4.7.

8.18 If we have to compensate other guests for nuisance caused by your dog, we will pass these costs on to you.

8.19 In the event of nuisance, such as persistent barking or unacceptable behaviour, we will first give a warning. If the nuisance continues, we may refuse your dog access to the hotel and, if necessary, end your stay. In either case, there is no entitlement to a refund of the room rate or the supplement.

9. Liability and damage

9.1 Your stay at the hotel and your use of its facilities are at your own risk.

9.2 We are not liable for loss, theft or damage to guests’ property, except in the case of intent or gross negligence on our part. Please use the safe in your room.

9.3 To the extent that we are liable, our liability is limited to the amount paid out by our insurer in the case concerned. If the insurer does not pay out, liability is limited to the value of the reservation. Indirect and consequential damage are excluded.

9.4 You are liable for damage caused by you, your fellow guests, your visitors or your dog to the building, the interior or third-party property. We will pass on the repair costs, as well as any loss of income if a room cannot be let as a result.

9.5 Missing or damaged inventory will be charged at replacement value.

9.6 We recommend that you take out travel and cancellation insurance.

10. Lost property

We keep lost property for three months. On request, we can send items on to you; shipping costs are at the guest’s expense. Perishable items and items of little value are disposed of immediately.

11. Force majeure

11.1 Force majeure means circumstances beyond our control that make performance reasonably impossible, such as fire, water damage, prolonged utility outages, government measures, natural disasters and pandemics.

11.2 In the event of force majeure, we may suspend or terminate the agreement. Amounts already paid for services not provided will be refunded. Any further compensation is excluded.

12. Complaints and feedback

12.1 We are always glad to improve our service based on what you tell us. Please report a complaint preferably during your stay at reception, so that we can resolve it on the spot.

12.2 If that was not possible, you can submit your complaint in writing via info@beachhouse.nl within one month of departure.

12.3 Your complaint should include at least:

• your reservation number and full contact details;
• a clear and factual description of the complaint;
• what solution you expect from us.

12.4 We confirm receipt within 2 working days and respond in substance within 10 working days. If more time is needed for investigation, we will let you know in writing within that period, including a new deadline of no more than 20 working days.

12.5 You can request a status update on your complaint from reception at any time.

13. Privacy

We process personal data in accordance with the General Data Protection Regulation (GDPR). You can read how we do this in our privacy statement on beachhouse.nl.

14. Information on the website

The content of beachhouse.nl is intended for information purposes. We take great care to keep the website up to date, correct and complete, but we cannot guarantee that all information is accurate at all times. Images of rooms and facilities are indicative. No rights can be derived from the content of the website; the confirmation of your reservation and these terms and conditions are decisive.

15. Governing law and disputes

All agreements with Beachhouse Hotel are governed by Dutch law. If we cannot resolve a dispute together, it will be submitted to the competent court in the district where the hotel is located. This does not affect the right of consumers to apply to the court that has jurisdiction by law.

16. Changes to these terms and conditions

We may amend these terms and conditions. The most recent version is always available on beachhouse.nl. Your reservation is subject to the version that applied at the time of booking.

Questions about these terms and conditions?
Please contact our reception on +31 20 333 7247 or at info@beachhouse.nl.